Title:  Senior Customer Communications Specialist

Location: 

Victoria, Australia

Employment Type:  Fixed Term Full Time
Description: 

 

  • Deliver high level communication strategies & materials > Strong stakeholder management
  • Fixed Term Contract > 12 month+ duration
  • Careers with Purpose > Collaborative > Inclusive > Flexible Work Environment 

 

When you choose AusNet, you’ll join genuine people working together, making Real. Progress

At AusNet, we’re the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family.
 

Help us lead the way, while enriching your career with real people who encourage you to bring your best and make real impact – for your career, our communities, and Australia’s cleaner energy future.

 

Purposeful work with genuinely good people. That’s refreshing.

 

A Senior Customer Communications Specialist opportunity has become available, which will see you developing and delivering high level communication strategies and materials, consistent with AusNet’s customer-centric culture.  You will work closely with customers, community and key stakeholders to inform, engage and build trust with AusNet.

 

With a hybrid split (Office/WFH), this role is based in Southbank and is part of the Strategy, Regulation & Corporate Affairs team.

 

This role will deliver real outcomes, including but not limited to:

  • Lead and coordinate writing, editing and distributing high-quality content across all AusNet channels, including print publications, website, social media, email and briefing notes
  • Plan, implement and evaluate communications strategies and campaigns across multiple channels to engage our customers and deliver key messages that communicate AusNet’s activities and services.
  • Develop and deliver campaigns to support brand, reputation and trust 
  • Advocate for best practice communications by focusing on plain language principles, readability and accessibility and implementing a content governance framework
  • Use analytics, data and insight into market best practice to assess and improve AusNet’s communication strategies and messaging
  • Work with content SMEs to maintain their web pages using the content management system and making changes and additions to content as required and approved, ensuring appropriate style and tone of voice
  • Plan and coordinate social media posts on Facebook and Twitter to communicate with AusNet customers during electricity and gas outages and incident management
  • Support AusNet’s response to major incidents and unplanned outages by providing out of hours support on a rostered basis
  • Energy industry experience highly desirable but not required

 

You don’t need to check every box; however, we are looking for a good combination of:

  • Tertiary qualification in Communications, Media/Journalism or a related field
  • Excellent written and oral communication skills particularly in plain language customer-centric content
  • Demonstrated experience delivering communication strategies and campaigns in a high-performing communications team
  • Exceptional copywriting skills and ability to review and edit content for a range of audiences, whilst adhering to plain language principles and AusNet’s tone of voice and content style guide
  • Ability to be resilient and effective in liaising and building relationships with stakeholders to plan and deliver communication strategies
  • Working knowledge of, or willingness to learn, a variety of digital platforms, including Salesforce (CRM), Sprout Social, social media platforms, Power BI, Whispir, Sitecore 10.2 (CMS)
  • A level of PR and media experience preferable, however not mandatory
  • Experience developing communications for culturally and linguistically diverse (CALD) communities is preferable, however not mandatory

 

A real place to belong.

We celebrate unique voices, refreshing perspectives and diversity in our team. Engage and connect through our social club, family day, wide range of events or by joining one of our Employee Network Groups.  


We believe in more than just competitive pay. Here’s what sets us apart:

  • Flexibility: whether this is hybrid work, flexible hours, or part time arrangements, we’ll work with you to help balance work and life.
  • Leave: more than typical personal leave and a generous 14 weeks of paid parental leave, with no minimum service.
  • Community giving: a paid day to volunteer with our social impact partner, Foodbank, or for a cause that matters to you.
  • Perks: we offer all the other perks you’ve come to expect like purchased leave, income protection insurance, novated leasing, corporate discounts, private health cover discounts and more.

 

As an industry in transformation, we’re excited by the possibilities ahead.

So, if you’re passionate about our purpose and committed to making real progress, bring your energy and join AusNet. Together, we can shape a new way forward.