Title:  Senior Change Analyst, Reimagining Customer Connections


Victoria, Australia

Employment Type:  Fixed Term Full Time


When you choose AusNet, you’ll join genuine people working together making Real. Progress


At AusNet, we’re the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family.

Help us lead the way, while enriching your career with real people who encourage you to bring your best and make real impact – for your career, our communities, and Australia’s cleaner energy future.


Purposeful work with genuinely good people. That’s refreshing.


It’s time for you to take charge and become part of a team who will play a critical role in a critical Customer-focussed Project. This project is an improvement programme focused on uplifting the connection experience for our customers and industry partners who wish to establish a connection to our electricity distribution network.


As the Senior Change Analyst in our Customer Connections Project, you will be responsible for providing advice and direction in relation to managing change activity arising from an individual project or program work streams.


Enrich your career with real people who encourage you to bring your best in a role that will see you as a critical member of the project team, with a keen focus on early identification of risks and issues that relate to successful project delivery.


With a Hybrid split, this role is based in Southbank and is part of the Customer Connections Project Team in our Network Operations division. This role is a fixed term contract role for 12 months.


This role will deliver real outcomes, including but not limited to:

  • Ensure change management is appropriately planned, documented and delivered in alignment with Ausnet’s change management approach
  • Working in conjunction with the project team and stakeholders, you will lead change analysis, including stakeholder, change complexity & impact, business readiness and learning needs assessments.
  • Identify a set of actionable and targeted change and communication initiatives that are aligned to the directorates strategy to mitigate or address any gaps.
  • Identify stakeholders’ and understand their expectations and ensure timely, and tailored communication occurs, through coordinating key stakeholders, quality assuring mediums and content and providing advice to the project, business leads and sponsor on best practice or requirements based on stakeholder analysis.
  • Work with project teams to integrate change management activities into the overall project plan, ensuring ongoing buy-in and satisfaction to change management effort
  • Drive business readiness assessments, evaluate results and present findings in a logical and easy to understand manner
  • Identify and log potential change and people risks, and develop specific plans to mitigate or address the concerns
  • Support formal and informal internal networks to drive change adoption
  • Cultivate and promote strong relationships & engagement with end users, and their leaders, and facilitate co-design of readiness and delivery approaches.
  • Coach and influence key stakeholders to enable successful change implementation
  • Assist to uplift the change capability of Network Operations leaders to manage the changes and impacts to their teams as part of business improvement activities, new technology and process changes.
  • Track and report on change management progress and metrics.

You don’t need to check every box; however, we are looking for a good combination of:


  • Extensive experience in driving complex change initiatives across organisations, involving mulitple business functions
  • Sound experience with  change management  methodologies (eg. Prosci) and tools, which underpins your approach to managing change; and the ability to adapt frameworks to ensure they are fit for purpose
  • Experience in working as part of a project team delivering a complex transformation project
  • Ability to liaise cross-functionally with various levels of stakeholders 
  • Microsoft Excel, Jira (or proficiency in other project management tools) and PowerPoint experience 
  • Ability to prioritise and coordinate multiple competing activities and a strong ability to work with ambiguity

A real place to belong 

We celebrate unique voices, refreshing perspectives and diversity in our team. Engage and connect through our social club, family day, wide range of events or by joining one of our Employee Network Groups.  

We believe in more than just competitive pay. Here’s what sets us apart:

  • Flexibility: whether this is hybrid work, flexible hours, or part time arrangements, we’ll work with you to help balance work and life.
  • Leave: more than typical personal leave and a generous 14 weeks of paid parental leave, with no minimum service.
  • Community giving: a paid day to volunteer with our social impact partner, Foodbank, or for a cause that matters to you.
  • Perks: we offer all the other perks you’ve come to expect like purchased leave, income protection insurance, novated leasing, corporate discounts, private health cover discounts and more.


As an industry in transformation, we’re excited by the possibilities ahead.


So, if you’re passionate about our purpose and committed to making real progress, bring your energy and join AusNet. Together, we can shape a new way forward.