Title:  Process Improvement Specialist

Process Improvement Specialist

Are you ready to make a real impact in Australia’s energy transition?

At AusNet, we play a key role in the energy transition and provide essential energy to Victorian households and businesses.

Help us lead the way, while enriching your career with real people who encourage you to bring your best and make real impact – for your career, our communities and Australia’s clean energy future.

About the role

The Process Improvement Specialist drives enterprise‑wide process excellence by facilitating stakeholder workshops, mapping processes from level 1 to 5, uncovering inefficiencies, and leading improvement initiatives that support safe, reliable, and efficient energy services. You will coach process owners and stewards to build capability and embed a culture of continuous improvement using Lean, Six Sigma, and Kaizen.

You will leverage business process management tools to model and mine processes, extract insights, and visualise real‑time flows to identify deviations, bottlenecks, and performance gaps, supporting workflow redesign, automation, and best‑practice implementation.

The role supports the enterprise process management framework by ensuring processes are mapped, well‑documented, version‑controlled, and accessible for training, audits, and ongoing improvement. By strengthening end‑to‑end processes and regulatory readiness, the Process Improvement Specialist helps embed operational excellence that drives performance, innovation, and resilience.

Key Responsibilities

• Support the enterprise process framework and tools by driving implementation, adoption, and continuous improvement, ensuring processes are mapped, documented, optimised, and aligned with enterprise standards and best practices.
• Facilitate cross‑functional workshops with frontline staff, SMEs, and leadership to map current‑state processes, identify pain points, co‑design future‑state improvements, and build process ownership across functions.
• Lead enterprise‑wide improvement initiatives across Gas Operations, Electricity Distribution, Transmission, Digital, Future Networks, Group Operations and Corporate Functions to improve safety, efficiency, reliability, compliance, and customer service.
• Conduct end‑to‑end diagnostics of operational and support processes to identify inefficiencies, waste, duplication, and bottlenecks using Lean, Six Sigma, and value stream mapping.
• Standardise and document critical processes in line with AusNet’s Integrated Management System (IMS), regulatory requirements, and operational risk frameworks.
• Partner with leaders and technical specialists to translate strategic objectives into operational workflows and continuous improvement initiatives that deliver measurable performance uplift.
• Collaborate with Data & Analytics and Digital Enablement to develop dashboards, KPIs, and real‑time visualisation tools that support decision‑making and process monitoring.
• Embed continuous improvement capability by coaching team leaders, field supervisors, and support staff in CI tools, root‑cause analysis, visual management, and standard work.
• Support transformation and change programs, including process re‑engineering for new systems, organisational shifts, and major capital project delivery.
• Ensure operational processes meet compliance obligations, including safety, environmental performance, regulator reporting (AER, ESV), and critical infrastructure risk management.
• Capture lessons learned from incidents, audits, and emergency management exercises and integrate them into sustainable improvements and training materials.
• Lead process maturity assessments across business units and contribute to the enterprise Operational Excellence maturity roadmap and reporting cadence.
• Drive cross‑business process harmonisation by identifying and resolving variation that impacts performance, regulatory alignment, or scalability across regulated networks and Future Networks developments. 

What You’ll Bring

You bring advanced facilitation and workshop leadership skills, engaging stakeholders from field teams to executives. You have strong process mapping, problem‑solving, and analytical skills using BPM tools, Confluence, or similar.

You coach others in CI tools, build local capability, and communicate complex process issues clearly. You are proficient in root cause analysis, standard work design, and process documentation, and you manage multiple initiatives concurrently while delivering outcomes in fast‑paced or ambiguous environments.

Qualifications:

• Tertiary qualification in Engineering, Operations Management, Business, or a related discipline.
• Certified in Lean Six Sigma (minimum Green Belt required; Black Belt desirable).
• Formal training in continuous improvement, change management, or operational excellence methodologies (e.g. Kaizen, A3 thinking, root cause analysis).
• Familiarity with ISO standards and integrated management systems (e.g. ISO 9001, ISO 55001) is advantageous.

• Skills:
• 5+ years' experience in process improvement and operational excellence.
• Skilled in facilitating cross-functional workshops to map current state, co-design future state, and foster ownership. 
• Experienced in coaching individuals and teams on process management and continuous improvement.
• Demonstrated experience leading end-to-end improvement projects with measurable business outcomes.
• Proven track record in embedding sustainable process change and building capability at team level.
• Strong understanding of continuous improvement methodologies such as Lean, Six Sigma, Kaizen, and value stream mapping.
• Knowledge of operational processes within asset-intensive, safety-critical, or regulated environments (e.g. energy, utilities, infrastructure).
• Familiarity with integrated management systems (IMS), ISO standards (e.g. ISO 9001, ISO 55001), and regulatory compliance frameworks.
• Awareness of key business functions including field operations, emergency management, asset management, safety, and capital delivery.

Please note, we will not be engaging in Recruitment agencies for this role, please apply directly!

A real place to belong.

We celebrate unique voices, refreshing perspectives and diversity in our team. Engage and connect through our social club, wide range of events or by joining one of our Employee Network Groups.

We believe in more than just competitive pay. Here’s what sets us apart:

• Leave: more than typical personal leave and a generous 14 weeks of paid parental leave, with no minimum service.
• Community giving: a paid day to volunteer with our social impact partner, Foodbank, or for a cause that matters to you.
• Perks: we offer all the other perks you’ve come to expect like purchased leave, income protection insurance, novated leasing, corporate discounts, private health cover discounts and more.

As an industry in transformation, we’re excited by the possibilities ahead.

So, if you’re passionate about our purpose and committed to making real progress, bring your energy and join AusNet. Together, we can shape a new way forward.