Title:  Installation Support, Technical Specialist - New Energy and Renewables

• Make an impact and be part of the shift to renewable energy
• Energy Leader > Sustainable Future  
• Careers with Purpose > Collaborative > Inclusive > Flexible Work Environment 

About us

When you choose AusNet, you’ll join genuine people working together, making Real Progress

At AusNet, we’re the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family.

Help us lead the way, while enriching your career with real people who encourage you to bring your best and make real impact – for your career, our communities, and Australia’s cleaner energy future.

Purposeful work with genuinely good people. That’s refreshing!

About the role

Key responsibilities include but are not limited to:

• Providing solar installers with excellent customer service through one or more of the following channels – telephone, email, social media, SMS, customer portals and customer & service order administration
• Diagnosing incoming support requests / enquiries and be able to record, action and provide appropriate information back to the installer, while striving to provide solutions for installers at the first point of contact
• Developing and maintaining expertise with industry standards for solar connections and become familiar with the installation procedures of the major solar invert manufacturers
• Working collaboratively with other AusNet teams to identify improvement opportunities and drive change throughout the workplace
• Actively participating in cross-training to respond to diverse levels of customer enquiries
• Remaining up-to-date with requirements and best practice relating to solar PV design and installations and identify potential changes when necessary to help ensure manufacturer and installer guidance is kept current
• Helping develop responses to frequently asked questions from installers and develop best practice guidelines

About you

You don’t need to tick every box; however, we are looking for a good combination of:

• Customer services expertise from within a call centre style environment
• Proven operational experience within the new energy & renewables industry, including knowledge of the Distribution network – experience working with, for, or as a solar installer would be beneficial
• Experience of working directly with installers, providing pre-approval and installation support and advice on solar PV design and installation requirements and standards
• Helping train and upskill other team members in the solar installation industry, installer ways of working, best practices and common issue
• Proven ability to learn and apply technical knowledge in either electrical, internet connectivity or information technology domains
• Willingness to learn and become capable on a variety of different IT systems
• Ability to leverage relationships with all stakeholders in a diverse and changing environment for positive customer and business outcomes

You are self-motivated, a natural problem solver, with excellent communication and stakeholder engagement skills and a customer first approach.

If this sounds like the role for you, please apply now!

A real place to belong. 

We celebrate unique voices, refreshing perspectives and diversity in our team. Engage and connect through our social club, family day, wide range of events or by joining one of our Employee Network Groups.  

We believe in more than just competitive pay. Here’s what sets us apart:

• Flexibility: whether this is hybrid work, flexible hours, or part time arrangements, we’ll work with you to help balance work and life
• Leave: more than typical personal leave and a generous 14 weeks of paid parental leave, with no minimum service
• Community giving: a paid day to volunteer with our social impact partner, Foodbank, or for a cause that matters to you
• Perks: we offer all the other perks you’ve come to expect like purchased leave, income protection insurance, novated leasing, corporate discounts, private health cover discounts and more

As an industry in transformation, we’re excited by the possibilities ahead. So, if you’re passionate about our purpose and committed to making real progress, bring your energy and join AusNet. Together, we can shape a new way forward!