Title:  Digital Customer Communications Officer

• Energy Leader > Active Growth in A Rapidly Evolving Energy Sector
• Careers with Purpose > Collaborative > Inclusive > Flexible Work Environment 
• Exciting opportunity to uplift our digital platforms > 12 months fixed term

We’re an energised team who is passionate about our customers, strive for operational excellence and a sustainable future for our people and our community. 

About the Role

As the Digital Customer Communications Officer, this role will see you coordinating, writing, editing and reviewing digital content across a range of platforms and media to ensure that customer communications are consistent and effective for AusNet’s customers and stakeholders.

This role will report to the Customer Communications Manager and is located at Southbank, Victoria.

We are a flexible and truly hybrid workplace.

What you will deliver

• Coordinate write, edit and distribute content, including publications, website content, social media posts, briefing notes, and other customer engagement and communications material that communicates the organisation's activities, products &/or services 
• Ensure consistent messaging is delivered across all customer communication channels, including social and digital
• Assist in website content management and development, including, but not limited to, banner updates, content and images and initiating stakeholder involvement
• Ensure website content, structure and design requirements meet the needs of stakeholders and key AusNet strategic objectives
• Ensure an understanding of user experience methodologies, web standards (usability, accessibility) and SEO is consistently applied
• Plan and coordinate social media activities including but not limited to updates on Facebook and Twitter
• Lead website data analytics and reporting

 What we like about you                                                                                                                

• Exceptional communication and teamwork skills
• Excellent copywriting skills and ability to review and adapt content as appropriate for a range of audiences, using the agreed tone of voice
• Ability to liaise internally with content owners to ensure maintenance of accurate website content
• Willingness to learn and become capable on a variety of different digital platforms including email, CRM (Salesforce), Explore, SAP, Fusion, Sprout (or other social media platforms), GIS spatial systems, MS office suite Power BI, Whispir SMS portal 
• Experience in website content management, in particular the Sitecore platform

Inclusion and Diversity

We are committed to creating a diverse and inclusive workplace, one that fosters belonging, where everyone brings their unique strengths and innovative ideas.

AusNet partners with Work180, Supply Nation and Kinaway to support these diversity pillars and has Employee Network Groups that support Pride and LGBTQIA+, Cultural and Ethnic Awareness, Disability, Working Parents Group, Women’s Network and Young Professionals Network.

What we offer at AusNet

• A diverse, inclusive, and supportive team culture who supports you to lead and achieve
• We care about what flexibility means to you and flexible working options are fully supported, to better balance work, personal and family commitments
• A wide range of employee benefits such as income protection, corporate discounts, salary sacrifice options including novated leasing
• Learning culture with ongoing development and career opportunities to enable a career with purpose

Our Ethos

At AusNet you don’t need to check every box.
 

We have key requirements which are important, but we also know that the best candidate may not tick all the boxes so, if you have the experience and capabilities for a portion of the role, Apply Now to join our energised team.