Title:  Complex Energy Project Coordinator

• Grow our network and support the energy transition with genuinely good people.
• Make a real difference and help shape our customers’ Energy Future. 
• Careers with Purpose > Collaborative > Inclusive > Flexible Work Environment

When you choose AusNet, you’ll join genuine people working together making Real. Progress

At AusNet, we’re the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family.
 

Help us lead the way, while enriching your career with real people who encourage you to bring your best and make real impact – for your career, our communities, and Australia’s cleaner energy future.

Purposeful work with genuinely good people. That’s refreshing.

It’s time to take charge and become part of a team that’s key purpose is to connect the network to the Ausnet grid.

As the Energy Project Coordinator Complex, you will play a crucial role in owning and delivering the end-to-end process of customer-initiated projects; ensuring time, budget and quality meet our customer’s expectations and compliance standards.

Enrich your career with real people who encourage you to bring your best in a role that will see you delivering strong customer service and strong stakeholder management with customers and community representatives to ensure an effective energy supply or generation capability for our customers.

With 2 days in the office, 3 days’ work from home, this role is based in Lilydale or Beaconsfield, Victoria and is part of the Customer Program Team.

This role will deliver real outcomes, including but not limited to:

• Coordinating the end-to-end process of complex customer projects, ensuring time, budget and quality meet our customer’s expectations and compliance standards
• Liaise with Design / Drafting / Surveying to obtain detailed construction plans for energy system infrastructure.
• Ability to uncover our customer needs and enable their connection process seamlessly.
• Provide general and technical support to resolve customer enquiries efficiently
• Build and maintain stakeholder management skills with our internal and external stakeholders.
• Adapt to customer work volumes, by means of effective communication, problem solving and reprioritising with the team to ensure customer targets are achieved
• Prepare and execute contracts for complex connection works
• Document creation, assessment, estimation, and coordination of complex customer projects, including authority to proceed and relevant approvals
• Register plans of subdivision referred by local Councils for permit conditions, certification & / or compliance and engage appropriate stakeholders as required
• Endorse complex URD and complex project design plans ensuring compliance to standards is maintained.
• Undertake complex project scoping activities including REFCL isolating transformers for issue to Design Delivery Partners.

You don’t need to check every box; however, we are looking for a good combination of:

• Relevant tertiary qualification, and / or experience in an energy distribution network, with a demonstrated commitment to safety, delivery and problem solving
• Customer service skills – a customer advocate who is professional, responsive and informative
• Problem solving skills - rapidly identifies solutions by applying knowledge of AusNet Services products and services
• Ability to prioritise competing activities in a timely manner
• Demonstrated willingness to adapt to work volumes and track against Key Performance Metrics
• Focus on prioritising customer outcomes and promote continuous improvement of digital platforms and processes
• Strong customer resolution focus
• Significant experience in complex project coordination
   

A real place to belong 

We celebrate unique voices, refreshing perspectives and diversity in our team. Engage and connect through our social club, family day, wide range of events or by joining one of our Employee Network Groups.  

We believe in more than just competitive pay. Here’s what sets us apart:

• Flexibility: whether this is hybrid work, flexible hours, or part time arrangements, we’ll work with you to help balance work and life.
• Leave: more than typical personal leave and a generous 14 weeks of paid parental leave, with no minimum service.
• Community giving: a paid day to volunteer with our social impact partner, Foodbank, or for a cause that matters to you.
• Perks: we offer all the other perks you’ve come to expect like purchased leave, income protection insurance, novated leasing, corporate discounts, private health cover discounts and more.

As an industry in transformation, we’re excited by the possibilities ahead.

So, if you’re passionate about our purpose and committed to making real progress, bring your energy and join AusNet. Together, we can shape a new way forward.

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