Title:  Billing Officer

When you choose AusNet, you’ll join genuine people working together, making Real. Progress

At AusNet, we’re the link between renewable energy sources and local communities, playing a key role in the clean energy transition and providing essential energy to every Victorian family.

Help us lead the way, while enriching your career with real people who encourage you to bring your best and make real impact – for your career, our communities, and Australia’s cleaner energy future.

Purposeful work with genuinely good people. That’s refreshing.

We are seeking a dedicated Billing Officer to join our Accounts Receivable Team within Revenue Management, part of the larger Finance & Strategy division.

In this role, you will play a vital part in supporting the business by managing daily billing, invoicing, receipting, and reconciliation tasks across multiple AusNet business areas. You will also handle ad hoc billing requests and ensure the effective maintenance of existing contracts.  As part of a team that drives sustainable financial performance and ensures sound commercial and risk outcomes, you will bring strong attention to detail, excellent communication skills, and a proactive approach to problem-solving The Billing Officer is an integral role in also supporting SAP support and revenue queries throughout the wider business.

With a Hybrid split (Office/WFH), this role is based in Southbank and is part of the Finance, Revenue Management.

This role will deliver real outcomes, including but not limited to:

• Process all billing requests ensuring these are completed accurately and sent out to the customer within agreed timeframes.
• Liaising with internal and external stakeholders on billing matters, ensuring the correct and proper documentation and approvals to invoice or credit are provided and recorded.
• Management of shared inboxes and work within billing targets and Key Performance Indicators (KPI’s)
• Maintain accurate and up to date contracts, ensuring that new rates and increases are added on time.
• Become a point of contact for any technical issues related to billing and customer master data.
• Participate in activities including performance reviews and development plans, training and team activities as scheduled. 

You don’t need to check every box; however, we are looking for a good combination of:

• Desirable experience within the Electricity / Utilities sector is preferable
• High level attention to detail is essential to ensure the accuracy of our customer billing information.
• Strong computer skills including SAP, Excel and other Microsoft Office apps.
• Ability to work autonomously and in a team.
• Ability to prioritise competing workloads, and manage high work volumes to strict deadlines
• Customer service experience, both internal and external
• Experience working within complex organisational structures
• Excellent written and verbal communications.

A real place to belong.

We celebrate unique voices, refreshing perspectives and diversity in our team. Engage and connect through our social club, family day, wide range of events or by joining one of our Employee Network Groups.  

We believe in more than just competitive pay. Here’s what sets us apart:

• Flexibility: whether this is hybrid work, flexible hours, or part time arrangements, we’ll work with you to help balance work and life.
• Leave: more than typical personal leave and a generous 14 weeks of paid parental leave, with no minimum service.
• Community giving: a paid day to volunteer with our social impact partner, Foodbank, or for a cause that matters to you.
• Perks: we offer all the other perks you’ve come to expect like purchased leave, income protection insurance, novated leasing, corporate discounts, private health cover discounts and more.

As an industry in transformation, we’re excited by the possibilities ahead.

So, if you’re passionate about our purpose and committed to making real progress, bring your energy and join AusNet. Together, we can shape a new way forward.